I still haven't been able to contact sony via phone to resolve it either "we are busier than usual" the robot woman says before I wait 10min and she hangs up. I am highly suspicious it might be a fake/hacked update. I would be very wary and wrtie down all info about your account (name DOB password) etc in a book and then update on a secondary user. I was well ASLEEP then!! I can use my other users online however. I tried to change my password through web browser and cannot because "email doesn't exist" then checked the very same email and it says "password successfully changed at 1am yesterday". read: I did download and update to 4.81 and can no longer access my main account online.
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